We have three payment options:

• Credit card (Mastercard, Visa and American Express)
• Bank Deposit

Our bank transfer details are:

Patrick James Marketing
BSB: 112-879
ACC: 469 258 076
Reference: {Order Number}

Yes. All our payment options are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Yes. If you pay by credit card, you will be charged 4.3% transaction fee. However, there are no transaction fees when you bank transfer.

Maybe. We work hard to keep your purchases with Glass Bongs Australia discreet. The majority of banks will show no direct reference to our business on your bank statement. It will appear as MWA*GBAUSTRALIA. However, we have no control over some banks and there is a chance it will appear as Glass Bongs Australia. If you're unsure, please contact us before purchasing and we will provide the most up-to-date information with specific banks.

Maybe. Occasionally we will ask for proof of identity via an email before processing your order. This may be because your order was flagged as fraudulent. We know that in most cases, orders are legitimate but we’d hate to let someone fraudulently place an order using someone else’s credit card.

To protect our customers from possible credit card fraud, our online security system is set at a high level. We may contact you if we require you to confirm cardholder details, when our security flags it for review.

Maybe. If you'd like to cancel your order, contact us immediately. If your order has not been dispatched, we may be able to cancel it. We process orders quickly to ensure fast delivery and we cannot cancel your order if it has been dispatched. Cancellations are not guaranteed.

Note: All cancellations will incur a $5 fee to cover administration and processing costs.

Maybe. If your details are incorrect, contact us immediately. If we have not dispatched your order, we may be able to change it. However, once your order is dispatched, your details or address cannot be changed by us, the postal service or you. We have to wait until your order returns to us before we can reship.

Parcels which are returned to us as undelivered will incur a re-dispatch fee of $9.95 for standard and $29.95 for express. Freight charges paid on the original dispatch are not refundable under any circumstances.

There are a number of reasons why a discount code may not work. These include:

• Some of our products are custom made and have been meticulously set at a price to account for the design and manufacturing process for that specific product.
• Sale items, bundles, vaporizers and gift cards are excluded from discounts as these are already competitively discounted.
• Pre-sale products are also excluded from any discounts, as these have been discounted at an exclusive pre-sale price for customers before being set to full price once the product is stocked at our warehouse.
• If we are running a storewide sale you may not be able to add another sale as you would already have a better discount combination.
• Discounts cannot be applied to any bundles as these are bundled together at a discounted price. 

Contact us if your discount code is still not working.

After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order via your respective carrier.

Alternatively, you can log in to your account, view your order and its tracking number. If you did not receive an order confirmation email, please contact us.

Note: It can take up to 24 hours for your tracking information to update.

We always require a signature upon delivery to prevent missing, damaged or stolen parcels. If a parcel is undeliverable or no one is home to sign for your parcel, it will be taken to your closest Australia Post office or depot for collection. A card will be left advising where you can pick your parcel up from. Alternatively, you will be contacted by phone, SMS or email from the courier with further instructions. You can see the status and location of your order with the tracking details provided via email.

We are not responsible for consignments being returned to sender if you have not collected them or arranged redelivery with the courier.

Contact us if you did not receive your original shipping confirmation email and we will resend it to you.

No. To eliminate parcels going missing, damaged or stolen in transit, signatures are required to track all orders from our warehouse to you. If you are not at home to sign for your parcel, it will be sent to your nearest Australia Post office. If shipped with a courier, they will be in touch with you directly to arrange re-delivery.